I had a good one today!
And the thing is... everyone I told the story to went "uhhuh... yeah, I've read that before." And that fascinated me even more. Here's the story: After hearing the announcement about our carry-on policy (one bag plus one small personal item. All additional items must be checked.) a woman approached the gate agents in a huff about her bag, which we absolutely could not check.......which contained her husband.... yes, he was deceased and currently residing in her carry-on luggage. For those of you who are curious, it was a black leather bag with no shoulder strap, but two short handles and zipped closed. And inside were the hermetically sealed remains of her former spouse in an urn I did not ask to see. I called my Manager and said, "Can she do that?" Upon further research, she can. She must simply ensure he remains seated at all times during the flight... No, really, she can, but she had to have a letter from the mortuary confirming the contents of the urn and he had to be fresh... that is, still in his original packaging.
The best part was, in order to find the information which led us to believe she was allowed to carry-on her dead husband, we had to search under the key words "Dead Body". So, here I am on the phone with my Manager going, "If you look under "dead body", page six line 29 says she can do it." It was a sentence I never thought I'd utter. The only thing that would have been funnier is if the heading were "R.I.P."
In the end she was very frustrated that for the third time she was being asked all these questions, "Is the urn still sealed? Do you have the letter? ( check-in and security also had to research the requirements for carting your deceased spouse on the plane with you) And you know what? She only had two bags to begin with. Her husband was never in any danger of being checked baggage, which is what started this whole thing in the first place.
And that, aldies and gentleman, is why I love my job.
The best part was, in order to find the information which led us to believe she was allowed to carry-on her dead husband, we had to search under the key words "Dead Body". So, here I am on the phone with my Manager going, "If you look under "dead body", page six line 29 says she can do it." It was a sentence I never thought I'd utter. The only thing that would have been funnier is if the heading were "R.I.P."
In the end she was very frustrated that for the third time she was being asked all these questions, "Is the urn still sealed? Do you have the letter? ( check-in and security also had to research the requirements for carting your deceased spouse on the plane with you) And you know what? She only had two bags to begin with. Her husband was never in any danger of being checked baggage, which is what started this whole thing in the first place.
And that, aldies and gentleman, is why I love my job.
posted by Wishiwerebella at 12:05 AM
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